top of page

Privacy Policy

The Canadian Mental Health Association Southwest Nova (“CMHA Southwest Nova,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting personal information collected through our website.

This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

​

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • General inquiry details submitted through contact forms

We may also collect limited non-identifying information automatically, such as:

  • Browser type and device information

  • Pages visited and time spent on the website

  • General location data (non-precise)
     

2. How We Use Personal Information

Personal information is collected and used for purposes including:

  • Responding to inquiries and requests

  • Providing information about programs, services, and resources

  • Improving website content and user experience

  • Meeting administrative or reporting requirements

CMHA Southwest Nova does not use website forms to provide crisis support or clinical services.
 

3. Disclosure of Information

We do not sell, trade, or rent personal information.

Information may be shared only:

  • With trusted service providers supporting website operations (e.g., hosting, analytics), bound by confidentiality obligations

  • When required by law or legal process
     

4. Cookies & Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve functionality. These tools do not identify individuals personally.

You can adjust your browser settings to disable cookies if you prefer.
 

5. Data Security

We take reasonable steps to safeguard personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet can be guaranteed to be completely secure.
 

6. Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
 

7. Third-Party Links

Our website may contain links to third-party websites. CMHA Southwest Nova is not responsible for the privacy practices or content of external sites.
 

8. Access & Corrections

You may request access to or correction of your personal information by contacting us using the information below.
 

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.
 

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website.

​​

​

bottom of page